Monday, April 9, 2007

All About My Money


I bought this cellphone from Wireless Experts on Ebay. With an overwhelming feedback number (only ,04 % was negative) I figured I'd go for it. Well, the thing is for 02 service which is somewhere out in Europe and there is virtually no sound pick-up. To make a long painful story short, they refunded my money sans 20% for restocking fees. Huh? Let's go back some umpteenth years When I was a teenager and I bought an iron from this local shop run by suspicious Arabs. It didn't work. When I tried to return it for my 40 bucks they yelled at each other and then at me telling me I didn't know how to iron. Then they pointed out this 20& restocking fee as well and handed me $32 dollars. How is this legal? I offered to put the damn thing back in their stock room myself so that I could get 8 dollars back but of course they didn't bite. America is in favor for capital venture and it protects the corporation over the consumer which, in my opinion, is fucked up. So, in the long run, they get 8 dollars and the opportunity to sell this item over an over again to unsuspecting people and I get an aneurism.

Fast forward to the present. I spent close to $50 dollars in shipping charges for this piece of **** (to send it to me and then return it). These scumbags are keeping 60 dollars of my money for "restocking fees". Ebay used to be a place where people could sell the stuff they decided they didn't want or the stuff they stole off a truck in the middle of the night. Now they have scumbags charging you restocking fees. Why does Ebay allow this? Because Ebay still gets a dime off their rip-off scheme. So I get an email response along the lines of: Sorry Sir or Madam, We have to get by too. Life's tough. Grow thicker skin.
I've opened a dispute with Paypal which, I'm certain, will result in the favor of Wireless Experts because life plays favorites to a$$holes.

Last month my computer had a blue screen of death. I called Dell and was told I had to pay $50 dollars for an expired warrantee one-time service. I spend 4 hours on the phone with 8 different reps who didn't know how to fix it. I'm still waiting for my refund.
Then I'm getting these $14.95 monthly charges from 24 Protect Plus for some "savings account" I never signed up for. I opened another checking account last year after only dealing in cash. This is exactly what happens. To get your money back is a bitch and even the banks that hold your money, protects the merchant over your business with them.

What can you do? You can call these companies and spend all your minutes on hold with them or write angry letters (or angry posts for that matter). So I've decided to put my old non-operational cellphone on ebay with a 20% restocking fee policy. I figured I could dupe dozens of people while generating enough to buy a new operational one. I'm not taking this sitting down. I'm fighting fire with bulls**t.

1 comment:

DellCAJohn said...

John here, a customer advocate at Dell headquarters. There is no reason you shouldn't get a full refund for a failed software support incident. If you forward your information to me, I would happily look into that situation. I can't really do anything about your cell phone though!

Email me at:

customer_advocate@dell.com
"ATTN: John"

If you include a case number (which I am sure you probably have) I'll look right into it.

John
Dell Customer Advocate